COMPLAINTS BOOK

In accordance with the Peruvian Consumer Protection and Defense Code, our complaints book is available to you.

Company details:
Company name: CUSCO RESTAURANTS S.A.C.
Tax ID (RUC): 20527992525
Address: Cal. Simon Bolivar Mza. B Lote. 12, Cusco, Peru

1. IDENTIFICATION OF THE CONSUMER FILING THE CLAIM

Document type *

Document number *

First name(s) *

Last name(s) *

Email *

Mobile phone

Address

Parent or guardian (for minors)

Restaurant *

Type of purchase *

Description (of the product or service)

Order number

Amount claimed

Claim (Reclamo): Disagreement related to the products or services.
Complaint (Queja): Disagreement not related to the products or services, or dissatisfaction with customer service.

Claim type *

Date of the claim or complaint *

Details of the claim or complaint

What I request *

Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.
The provider must respond to the claim within no more than fifteen (15) business days, and this period cannot be extended.
The response to this claim or complaint will be sent to the email address provided in this form.
Your personal data is processed on this portal in order to properly handle your claim or complaint in accordance with the applicable legal provisions, and to keep a historical record of the case in order to improve our service levels.